These are simply smaller kiosks or pop-up service locations that can still provide the support you need. Be sure you've got the most updated app version. 3. Drivers and riders can also tap “Contact Safety Team” on this web page to submit their phone number. Over time, these ratings add up to a numerical star rating from 1 to 5. 5. Learn how to get in contact with Lyft and whether to use the request form, phone, social media, Lyft hub, or corporate office. An error occurred. Lyft may be a massive company, but reaching out to the ridesharing giant isn’t as intimidating as it may seem. This is a good reason to get in touch with Lyft customer service (assuming you’ve reviewed the Lyft Help Center, which we discuss below). Lyft’s Help Center is intuitively designed, and the network of internal pages are intelligently interlinked to each other so that you won’t have any problems navigating through the posts. While the company does everything they can to prevent it from happening, sometimes you’ll end up with an incorrect charge for your ride. The sheer number of Lyft rides (and the potential for angry customers to abuse the service) would make it a logistical nightmare for Lyft to offer phone support to customers. From there, tap “Contact Safety team” and opt for the Lyft safety team to call you within one minute. Contact Lyft In-App. Once the form is submitted, a Lyft team member will reach out to you as soon as possible. Can I visit a Lyft Hub if I’m not a current driver? Use the happy or sad face emoticons. Disclosure: Ridester.com is supported by our users. A Manchester, New Hampshire, mom has been arrested after sending her toddler daughter to daycare in alone with a Lyft driver, The Sun reports. Is there a Lyft phone number for passengers? While that feedback is great, Lyft also takes customer feedback very seriously. Having the Lyft phone number is something that will come in handy for both drivers and passengers alike. This is key to leaving a constructive review. Below, we’ll run through seven options you have when you need to contact Lyft customer service. Lyft’s website focuses on contact with representatives via email (rather than in-person). Why would you need to contact Lyft customer service at all? This location is not open to the public, nor is it an official customer support channel. Then, you can chat with someone in real time. There’s no Lyft mark-up on these items. If you're unhappy with a ride, we're unhappy. When you need to contact Lyft, the company always has support channels available to you. I know these services are expensive, but it is necessary in order to provide for the people who make them possible. This may include situations in which you’re involved in a car accident, you witness something illegal during your ride, or your driver or passenger makes you uncomfortable. Lyft Contact Number. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Saturday, Sunday: Closed Site Guidelines Please note: Lyft has put the following new policies in place to ensure that in-person support follows state and local guidance: Keep replying until you get the information you need. Learn More{{/message}}, {{#message}}{{{message}}}{{/message}}{{^message}}It appears your submission was successful. However, it may come in handy as a mailing address for anyone who needs to escalate a major issue, after a long period of no resolve, or any person or organization with a large-scale issue to address. Tap 'Help' in the menu of your Lyft or Lyft Driver app to see options for contacting us. Terms of Service | Privacy Policy | Affiliates | Sitemap, Common Reasons to Contact Lyft Customer Service, Here is the link to submit an email ticket, The name or names of your driver or passenger(s), You were in a collision (you ran into someone, or they ran into you), Your passenger did something that was dangerous, Your passenger did something that was illegal, There is a safety incident you need to report, You were pulled over and received a citation, You need free ride credits, have prime time issues or need to dispute a charge, You were ticketed for double parking, picking-up in a red zone, or got a poor rating from your passenger. Here are some things that might cause you to leave a low rating: All of the above are things that you should describe in detail when you leave a rating lower than five stars (as well as any other reasonable problem you had). Grab your phone! Luckily, Lyft’s customer service team has an active presence on the company’s social media handles. We encourage you to see if we’ve already provided the info you need. Most of the time, there is mutual respect. “[Lyft] is dedicated to delivering an improved future where self-driving vehicles deliver a safer, healthier and more accessible transportation system designed for universal mobility.” “Lyft is a vocal advocate for tackling head-on the most challenging problems facing automated vehicles, including how to measure and assure safety.” Luckily, the Lyft customer support team has your back, offering several different channels for you to reach out. Locate the ride receipt in your email inbox. Other drivers should expect a slower response — ranging from a few hours to a few days. Unlike a taxi service or public transit, Lyft is a community. Some Lyft users may find it helpful to have the company’s corporate office address on hand. Be sure you've got the most updated app version. Learn More{{/message}}. Nor is it their fault if surge pricing is in effect for a ride, or if traffic is bad and it takes you a long time to reach your destination. If you’re writing about a specific ride or situation, include the following: This info lets us investigate a solution for you as quickly as possible. Learn how to contact Uber through seven different channels in our guide. 6. Here are five common reasons we’ve identified: This is a common reason for Lyft passengers to contact someone from customer support. On the top at the left side of the app there is the photo, tap on it. On Wednesday morning, executives at Lyft and DoorDash praised the outcome. Rideshare apps like Lyft bring convenience into the lives of many users each day, so when issues arise, it’s only natural that you’d expect your support to be convenient, too. To get a response from our 24/7 support experts, tap ‘Contact Support,’ which is at the bottom of each Help Center article on this site. Since the representatives receive many requests for the same (or similar) information all the time, it’s much easier for them to give a cookie-cutter answer. Read more about Brett here. Social media is a great way to get quick responses from large companies since they value their brand reputation more than anything else. We’ve talked to lots of drivers who will have problems with the Lyft app crashing or with navigation acting strangely. Lyft driver requirements are simple, so start your application today to be a Lyft driver! We would like to show you a description here but the site won’t allow us. The Help Center provides links to topics like how driver pay is calculated, reporting an accident, lost and found, promotions and incentives. We send ride receipts to the email listed in the 'Settings' section of your app. This depends on the method of support in question. On Twitter, the rideshare company’s official customer support account is @AskLyft. Finally, you can consult the Lyft Careers page. We’ve been in the rideshare and delivery space since 2014, allowing us to provide you with the most accurate and up to date information about this niche. That entails multiple oil changes, probably brake pad replacement, fluids, and a LOT of tires depending on the condition of the roads. Can I contact Lyft to request a ride for me if I don’t have a smartphone? No, these customer support channels cannot help you make ride requests. Lyft is your friend with a car, whenever you need one. In the 'Help' menu you can: Review recent rides; Contact us about any issue; Find answers on various topics; New drivers can also find driving tips and get help completing their application. It doesn’t matter whether you’re in Boston, Chicago, Denver, Los Angeles, Nashville, New York, or Phoenix (to name just a few of the cities where Lyft is available). Get a ride from a friendly driver in minutes. On Saturday June 3rd I happened to be behind a LYFT driver at a red light. If you are in an emergency, call local 911 emergency services before trying to contact Lyft. If you need immediate action, instead of just phone support, make sure to contact law enforcement first. Even in cases where the app isn’t malfunctioning, you might still have a question about a particular feature. The process for leaving a Lyft driver review is exactly the same. New drivers can also find driving tips and get help completing their application. See our Affiliate Disclosure for more information. We earn affiliate commissions. Download the app and get a ride from a friendly driver within minutes. Take control of your ride costs, save time with a single solution, and streamline your transportation program. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. After each ride, we email passengers a receipt (after you pay and rate your driver or within 24 hours after the ride ended). The SF headquarters is not the only location that Lyft has offices. Before calling Lyft, if you are in a dangerous situation or someone’s safety is at risk, call 911 or the local authorities before contacting Lyft. Ridester.com provides tailored content about the on-demand transportation industry. Drivers are encouraged to schedule an appointment for support or service. Any info would be greatly appreciated! Passengers should do the same. Furthermore, they may not understand how to communicate in a manner that’s constructive and helpful (as opposed to frustrated and unhappy). Some part-time, home-based positions are even available, which could be a great opportunity if you want to make some extra money while working in your pajamas. To request a phone call on the Lyft app, simply select the “Help” tab from your app menu, then scroll down to tap “Report safety issue or accident” and select your situation. In serious cases, however, you may want to lodge a more formal complaint; Lyft support can help you with this. You can also try to contact Lyft via in-app support, although they will try to “call … Applying to Be a Lyft Driver: Start an application through Lyft’s official app. Open the app. There is no Lyft phone number for everyday issues. Twitter is by far the best social media channel that you can use to get Lyft’s help. For example, you may visit a Lyft Hub when you need help with: In addition to Lyft Hubs, which are dedicated support offices that are usually available in larger markets like New York City and Las Vegas, you may find Lyft Service Desks or traveling support vans scattered around the United States. This site includes many articles to answer the most common questions from the Lyft community. Download the app and get a ride from a friendly driver within minutes. You can send your question or report to support@lyft.com, afterward, the Lyft messaging system will automatically make sure to follow up on your request to the first available Lyft service supporter. Lyft’s headquarters are currently located at: 185 Berry St #5000 They’re mostly available if you’re having issues with your current account, app, or with a specific ride, not to schedule rides for you. Hundreds of trips for companies including Uber, Lyft also takes customer very. Cookies to secure, improve, and more services are expensive, but on! Drivers that handle 200 Lyft rides per month ) can expect a response to their follow-up emails cases like,! Certainly report these issues need help to resolve but it is possible the submission was not.! And mutual respect even possible ( though less likely ) if you ’! Human, and streamline your transportation program insights are regularly quoted by such... 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